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MTN Mobile Money system upgrade to cause 6-hours service disruption on August 17, 2025

GH News Media

GH News Media

Thursday, 14 August 2025 at 22:23
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MTN Ghana has announced a scheduled system upgrade that will result in a temporary suspension of all Mobile Money (MoMo) services for six hours on Sunday, August 17, 2025.

The telecom leader stated that the downtime will occur from 12:00 am to 6:00 am to facilitate essential maintenance and system improvements.

During this period, all MoMo functionalities — including deposits, withdrawals, person-to-person transfers, and merchant payments — will be unavailable.

This brief outage carries significant implications for Ghana’s financial ecosystem, where MTN Mobile Money has become the dominant transaction platform, processing billions of cedis annually and playing a crucial role in driving financial inclusion.

In an interview with Citi FM, Charles Asamoah Assah, Chief Technology & Service Delivery Officer of Mobile Money Limited, emphasised the importance of the planned upgrade.

"Please be informed of a planned system upgrade on 17th August 2025, from 12 midnight to 6 am. During this period, all Mobile Money services will be unavailable.

This upgrade is to improve our services to you. We sincerely apologise for any inconvenience caused and thank you for your understanding."

According to MTN, the upgrade is part of ongoing efforts to enhance customer experience, following previous modernisation projects aimed at improving transaction speed, strengthening fraud prevention measures, and introducing innovative digital services.

The company assured customers that all funds will remain safe and services will be restored immediately after the maintenance window.

MTN is advising individuals and businesses to complete any urgent transactions ahead of the scheduled downtime to avoid disruptions.

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GH News Media

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